Corona FAQ

Coronavirus Information for Guests (refresh page for latest information) 

Last Updated: 1st November 2020

We have provided as much info as possible in our FAQ’s below to help with different scenarios.
We appreciate your patience at this difficult time and thank you for your consideration. 

 H M Government Closure

We will be closed from the 5th November`20 until Thursday 2nd December`20

I have a balance due, should I go ahead and pay it?

You should still go ahead and pay your due balance. If the balance is not paid by the due date, you risk terminating the contract without recompense.

 What happens if we are closed again by HM Government?

If your holiday cannot be taken because we are closed by HM Government and you have paid the full balance, you will be offered an alternative date or a full refund. Any difference in Tariff will need to be paid at the time of transfer.

Can I still book a holiday for 2020

We are taking new reservations for holidays with a start date of 4th December`20 or later, including Xmas & New Year and 2021.

Please also have a look at our "Covid-19 and your holiday" page for the special measures we are putting in place to ensure your safe stay with us.