Coronavirus Information for Guests (refresh page for latest information)
Last Updated: 29th March 2020
We have provided as much info as possible in our FAQ’s below to help with different scenarios.
We appreciate your patience at this difficult time and thank you for your consideration.
I have an upcoming booking; can I still go?
On 23rd March 2020, the government issued the instruction that everyone must stay at home until the 13th April`20. Therefore, you will not be able to travel to your holiday destination. We want to support as many of our customers as we can, and we will do everything we can to enable customers to transfer their bookings to later this year.
The Government will look again at these measures in three weeks (w/c 13 April), and relax them if the evidence shows this is possible.
If you have a holiday with us which is due to start in April`20 and you would like to transfer this holiday to another time please contact us urgently.
Will I receive a refund if I want to cancel my holiday?
The current situation for holidays commencing after the 13th April`20 is that we are currently having to adhere to our Terms and Conditions and are unable to offer refunds. In these difficult times for micro hospitality business`s like ours, we remind you of your liability within the Terms and Conditions regarding payment of outstanding balances. You will need to check your travel insurance as to whether you would be covered if you wish to cancel.
If I have a balance due to pay, should I go ahead and pay it?
For holidays commencing after the 13th April`20 you should still go ahead and pay your due balance, otherwise you will forfeit your deposit, your holiday will be cancelled and reoffered for hire.
In these difficult times for micro hospitality business`s like ours, we remind you of your liability within the Terms and Conditions regarding payment of outstanding balances. You will need to check your travel insurance as to whether you would be covered for cancellation if you decide to cancel.
Please see our Terms and Conditions as to deposits and balances due.